FAQs

1. What is Mama Glow Co?

Mama Glow Co is an online lifestyle and family essentials brand offering a wide range of carefully curated products across health and wellness, beauty, home and kitchen, baby and kids, jewelry, gadgets, garden, and everyday living. Our focus is on quality, practicality, and value for modern homes and families.

2. Where does Mama Glow Co operate from?

Mama Glow Co operates as an online store, allowing us to serve customers locally and internationally while providing a diverse selection of products delivered directly to your doorstep.

3. Do you ship internationally?

Yes. We offer international shipping to selected countries. Shipping availability, costs, and delivery timelines are calculated and displayed at checkout based on your location.

4. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Once processed, your order will be prepared for shipment.

5. How long does delivery take?

Delivery times vary depending on your location and the product ordered. Estimated delivery usually ranges between 7–15 business days. Please note that delays may occur due to customs, holidays, or external logistics factors.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link. You can also track your order directly through our website if available.

7. What payment methods do you accept?

We accept secure online payments through trusted payment providers, including major debit and credit cards and other payment options displayed at checkout. All transactions are encrypted and protected.

8. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

9. What is your return and refund policy?

Customer satisfaction is important to us. If you experience an issue with your order, please review our Refund Policy for eligibility details or contact our support team for assistance. Approved returns and refunds are handled according to our policy terms.

10. Are your products quality-checked?

Yes. We work to ensure that all products listed on Mama Glow Co meet our quality and usability standards before being offered to customers.

11. How can I contact Mama Glow Co?

You can contact our customer support team via email at: thebrockmanempiretbe@gmail.com. 

We aim to respond to all inquiries within 24–48 business hours.

12. Do you offer promotions or discounts?

Yes. We periodically offer promotions, special discounts, and exclusive deals. We encourage customers to subscribe to our email list to stay informed about upcoming offers.